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Overview
For small and mid-size businesses and startups, Equinox Consulting offers full-service IT outsourcing that gives you timely access to technical expertise without requiring you to support and manage a full in-house IT staff. By using automated server monitoring and providing professional know-how when you need it, Equinox Consulting helps you design, implement and support a productive information network with low engineering risk and minimal cost. As a result, you get the state-of-the-art network infrastructure and skilled support ordinarily available only to businesses who can afford to staff and manage a large internal IT organization. For total support and peace of mind we offer the option of an annual support contract.
Our support contract minimizes downtime on your systems by providing proactive systems monitoring that helps us anticipate any potential problems. We provide cover for all hardware, software, operating systems, applications, and security. And because your business has individual needs then our support contracts are tailored to fit your individual requirements
We can provide the level of cover that you require within your budget with our cost effective services. All this is aimed at keeping you up and running and allowing you to carry on with your businesses activities without unnecessary interruptions. .
The support contract includes:
- Proactive system monitoring
- 24/365 coverage
- Freedom to focus on core business activities.
- As many hours on-site per month as required
- Unlimited remote support (Windows security updates/Checking on Back Ups/Updating Anti-Virus software/System administration such as changing passwords and logging in new users)
- Access to exclusive customer web helpdesk software
- Quarterly account review
- Parts (depending on age of hardware - excl. Monitors)
All of your current manufacturers' warranties administered by us for you.
Our support contract will mean that if you have a problem then you can rely on us to be there to get you up and running as quickly as possible. And with our proactive monitoring we can fix problems before they become a major issue.
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