Our Contracts


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 Benefits of a Maintenance Contract

Save your business the expense and disruption of downtime. It's easy to forget how essential your IT hardware is to the success of your business, until you are up against a deadline and something critical fails. You may often be able to deal with everyday troubleshooting issues, but what happens when you come across a new or more complex problem you can't resolve?

Equinox Consulting offers you a safety net to ensure that your IT critical systems continue to run smoothly, saving you the expense and disruption of extended periods of downtime. With a maintenance contract, you get the peace of mind knowing you have immediate access to Technicians with the highest level of accreditation and knowledge of supporting networks and users.

Key Benefits

•  Priority Support
Service Agreement Clients will always receive priority over other clients which is invaluable when a true crisis hits your IT systems.

•  Remote monitoring of IT systems including server health checks

•  Preventative maintenance
As your network becomes familiar to us we will also provide advice and suggestions to help prevent problems occurring in the future

•  Discounted hourly rate against our “out of contract” rates

•  Access to our Web based Helpdesk system

•  On call support / After Hours service

•  Budgeted support costs

•  No separate Billing for travel time on contracted maintenance

•  Dedicated Project Manager

•  Quarterly Planning Session

•  Access to network of Local IT partners and Contractors

•  Applying Security Patches

•  Access to our Knowledge base and tutorials

•  Single contract to cover all activities for the year of the agreement which saves time on both sides. No need to renegotiate a contract or prices with every single piece of work.
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